Terms of Service | Nexivon Technologies

These Terms of Service ("Terms") constitute a legally binding agreement between you or the entity you represent ("Client", "you") and Nexivon Technologies ("Nexivon", "we", "us"). By browsing https://nexivon.com, submitting a consultation request, or engaging Nexivon to engineer AI software, you accept and agree to be bound by these Terms.

1. Professional Services & Statements of Work

Nexivon provides bespoke software engineering services including AI-enabled web applications, autonomous voice agents, multi-channel conversational chatbots, and custom CRM integrations. Specific project deliverables, development milestones, implementation schedules, and compensation terms are governed by individual Statements of Work (SOW) executed between the parties.

2. Intellectual Property Rights & Ownership

A. Client Deliverables & Custom Code

Upon receipt of full payment for an agreed project phase or milestone, the Client owns all right, title, and interest in and to the custom software, user interface designs, custom prompt configurations, and proprietary workflows developed specifically for the Client under the applicable SOW.

B. Pre-Existing IP & Frameworks

Nexivon retains ownership of its proprietary development tools, pre-existing utility libraries, foundational code templates, and general engineering methodologies. Nexivon grants the Client a perpetual, irrevocable, worldwide, royalty-free license to use, execute, and modify such tools as embedded in the completed project deliverables.

3. Client Responsibilities & Data Accuracy

To ensure successful project delivery, the Client agrees to:

Provide accurate, verified company documentation, FAQs, and product catalogs for AI knowledge base ingestion.
Maintain lawful rights to any third-party credentials, APIs, or data sources provided to Nexivon for integration.
Participate in timely milestone reviews and user acceptance testing within agreed timelines.

4. AI Performance & Disclaimer of False Guarantees

Nexivon employs rigorous testing, deterministic tool guardrails, and industry-leading AI models to minimize errors and hallucinations. However, the Client acknowledges that machine learning systems are probabilistic by nature.

Unless explicitly specified in a signed SLA, Nexivon does not guarantee zero error rates in conversational voice or chat outputs. Client is advised to maintain human escalation mechanisms for sensitive medical, legal, or high-value transactional inquiries.

5. Confidentiality & Non-Disclosure

Each party agrees to maintain the strict confidentiality of all proprietary business, financial, technical, and trade-secret information disclosed during project discovery or execution. Neither party will disclose confidential information to any third party without prior written authorization, except as required by applicable law.

6. Warranties & Post-Launch Support

Nexivon warrants that custom software deliverables will operate in material conformity with the written specifications in the SOW for a period of thirty (30) to sixty (60) days following production deployment ("Warranty Period"). During this period, Nexivon will repair reproducible software bugs without additional cost.

7. Limitation of Liability

To the maximum extent permitted by applicable law, neither party shall be liable for indirect, incidental, consequential, special, or punitive damages (including loss of profits, data, or business interruption). Nexivon's aggregate liability arising out of or related to these Terms or any SOW shall not exceed the total fees paid by the Client to Nexivon under the applicable SOW during the six (6) months preceding the event giving rise to liability.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of international commercial arbitration. In the event of any dispute, the parties agree to first engage in good-faith executive negotiations. If unresolved within thirty (30) days, the dispute shall be resolved via binding arbitration.

9. Contact Information

For legal inquiries, contract notices, or questions regarding these Terms of Service, please contact:

Email: hello@nexivon.com
Attention: Legal Department
Entity: Nexivon Technologies